Operations Manager

Operations · Nairobi, Nairobi
Department Operations
Employment Type Permanent
Minimum Experience Mid-level

SweepSouth is the largest online marketplace on the African continent for booking and paying for home cleaning services (other services launching soon). We connect people with experienced, reliable, and efficient providers in minutes.


We currently operate in South Africa, Kenya, Nigeria and Egypt. We are rapidly expanding into new areas and continents.


SweepSouth is in search of a new full-time Operations Manager to join our Operations Team. This position will be available immediately. We operate 365 days a year so you may be required to work shifts or be on standby 7 days a week. The successful candidate will need to be based in Nairobi, Kenya.


Responsibilities:

  • Ensure a positive experience for SweepStars from application to activation 
  • Inviting potential SweepStars to onboarding sessions 
  • Executing and presenting at onboarding sessions
  • Ensure onboarding sessions are conducted in a professional and well-organised manner
  • Ensure SweepStar compliance and adherence to terms and conditions
  • Implement continuous processes improvement in your key performance areas
  • Complete administration, reference phone calls and data capturing 
  • Provide SweepStar support and assistance with profiles and changes to profiles
  • Assist with SweepStar performance management on a daily basis
  • Assist with SweepStar logistics on a daily basis
  • Assist with customer requests and changes
  • Handle customer phone calls and emails
  • Help to be a champion of SweepSouth values and culture internally and externally
  • Provide weekly, monthly and quarterly reporting on KPIs set out by your manager


Requirements:

  • Minimum of a Bachelor’s degree or equivalent in Business Management/IT related course or any other relevant course
  • At least 3-5 years of work experience
  • Strong communication abilities, both oral and written
  • Good interpersonal skills
  • Computer literate
  • Ability to work well in a team
  • Ability to work under pressure
  • An eye for detail
  • Microsoft Office skills is a must
  • Must be willing to travel to other counties to expand services


What you can expect working with SweepSouth:

  • Deliver, we focus on delivering results and sticking to our promises
  • Respect, we respect ourselves, our peers and our stakeholders
  • Innovate, we love a culture of innovation and continuous improvement. 
  • Flexibility, we embrace change and constant growth
  • Trust, we're honest, transparent and committed to doing what's best for our customers and our company. Building trust builds a better company. 




Thank You

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  • Location
    Nairobi, Nairobi
  • Department
    Operations
  • Employment Type
    Permanent
  • Minimum Experience
    Mid-level